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Refund policy
Returns
We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging
- The product should not be damaged or tampered with
- Proof of purchase/order confirmation is required
Products purchased during special sales or promotional offers may not be eligible for returns unless damaged or defective.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order number
- Product images
- Packaging images
We will review the issue and arrange a replacement or refund if approved.
Refund Process
Once your return is approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–7 business days
- Shipping charges are non-refundable unless the issue was caused by us
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products damaged due to misuse
- Items purchased during clearance sales
Contact Us
For refund or return assistance, contact us at:
- Email: support@cleanleaf.com
- Phone: +91 XXXXXXXXXX